Assessment
Choose workflow, volume, owner, systems, risks and success signal.
Launch one real workflow before scaling the program.
The first implementation proves the workflow, rules, human validation and evidence used to decide the next step.
A controlled launch
The first operation must be small enough to learn from and concrete enough to sell internally.
Design
Define agent action, policy, integrations, handoff, QA and evidence.
Go-live
Run with real users while operators track exceptions and cost.
Review
Use results to expand, change policy, train or stop the workflow.
30 dias
piloto
production
scale
Go-live controlado
Launch small enough to measure and serious enough to matter.
The first workflow needs narrow scope, a clear owner, review criteria and an improvement routine from week one.