Support for Zild operations in production.

The support path depends on operational impact. Use email for context, WhatsApp for incidents and phone for fast escalation.

asynchronous

Support email

Configuration, technical context and follow-ups that do not interrupt the operation.

incidente

Stuck queue, channel outage, service impact or operation with customer waiting.

escalation

Customers with an active contract and need for immediate coordination with the Zild team.