Account context
The operation uses profile, history, product and policy to guide action.
Service, collections, documents, operational risk and QA with clear limits for each decision.
The operation uses profile, history, product and policy to guide action.
Collections and follow-up follow tone, window, policy and evidence.
Decisions, exceptions and outcomes remain reviewable by compliance and leadership.
The industry changes the constraint. The first decision is still the workflow: intake, rule, owner, proof and next action.