01Intake
Before Zild
Repeated requests, missed follow-ups and context scattered across inboxes.
AI for WhatsApp, support and digital service channels.
Assist resolves service routines, routes sensitive moments to people and keeps evidence ready for QA.
Workflow blueprintFrom initial contact to quality record.
Reduce queues without hiding service risk.
02Agent
Deployed workflow
The agent identifies intent, checks context, resolves what is safe and prepares next actions.
03Human
Control rules
Low confidence, policy risk, pressured SLA or a critical customer go to a person.
04Evidence
Evidence captured
Transcript, transfer reason, owner, outcome, quality score and cost stay together.
RunbookReduce queues without hiding service risk.
Live queue
Volume, SLA, subject and sensitive customer appear before the response.
Safe resolution
The agent only resolves what policy allows and leaves a summary when it stops.
QA conectado
Samples, transfers and reasons feed monitoring without depending on spreadsheets.
ControlControl rules
Pressured SLA, critical customer, low confidence and policy risk define when a person takes over.
HumanWhen a person steps in
The handoff is not treated as a failure. It carries reason, context, owner and next action.
ProofEvidence captured
Transcript, transfer reason, owner, outcome, quality score and cost stay together.
Assist
Insight
Tasks
Human validation
Workflow pilot
Turn this workflow into a measurable operation.
We turn a queue, portfolio, call or routine into an intake, policy, handoff and evidence design before go-live.