01Intake
Incoming call
The agent answers, understands the reason, confirms data and finds context.
AI for voice, reception and transfer with context.
Phone service with intent classification, assisted transfer, transcription and evidence.
Workflow blueprintFrom incoming call to reviewable transcript.
Answer, classify and transfer without losing context.
02Agent
Roteamento
The call moves to a team, queue or callback according to the operational rule.
03Human
Assisted transfer
When a person takes over, they receive summary, intent, data and history.
04Evidence
Monitoring
Transcript and score feed QA, coaching and script adjustments.
RunbookAnswer, classify and transfer without losing context.
Live queue
Volume, SLA, subject and sensitive customer appear before the response.
Safe resolution
The agent only resolves what policy allows and leaves a summary when it stops.
QA conectado
Samples, transfers and reasons feed monitoring without depending on spreadsheets.
ControlAssisted transfer
Intent, identity, urgency, responsible team and response risk define route or transfer.
HumanWhen a person steps in
The handoff is not treated as a failure. It carries reason, context, owner and next action.
ProofMonitoring
Transcript and score feed QA, coaching and script adjustments.
Reception
Callback
Transfer
QA
Workflow pilot
Turn this workflow into a measurable operation.
We turn a queue, portfolio, call or routine into an intake, policy, handoff and evidence design before go-live.